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Ningxia Region | Beijing Region
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Getting support

For general Amazon Web Services Marketplace China issues, open a support case in the Amazon Web Services Support Center or contact us via 10100966 and choose option 8. For questions about the software that you purchase through Amazon Web Services Marketplace China, contact the software seller.

Frequently asked questions:

How do I get support for software that I purchase through Amazon Web Services Marketplace China?

The software seller provides product support. You can find the seller's support information on the product details page from Amazon Web Services Marketplace China website.

What can I do if I'm dissatisfied with software that I subscribe to?

You can find the software seller's contact information on the product details page from Amazon Web Services Marketplace China website. If you can't find the seller's contact information, contact China Customer Service.

I have a question that isn't in this list. How do I contact you?

We welcome your questions. Contact China Customer Service or contact us via 10100966 and choose option 8.

How do I get my account number for third-party support?

Sign in to the Amazon Web Services Management Console, your Amazon Web Services China account ID (account number) is shown on the top navigation bar.