Atos Cloud Managed Service Provider
Sold by: 源讯云计算有限公司
Atos Intelligent Cloud Operation and Maintenance Hosting Service (Cloud MSP) provides enterprises with full-stack cloud infrastructure monitoring and professional operation and maintenance guarantees. It covers 7x24 hour intelligent monitoring and alerting, and full-life cycle operation and maintenance management of cloud resources to help enterprises achieve excellent operation and continuous business continuity.
Overview
Atos Cloud Managed Service Provider (Cloud Managed Service) is a next-generation intelligent cloud operation and maintenance solution for enterprise-level customers. Relying on Atos's world-leading digital transformation capabilities and deep infrastructure management experience, it provides comprehensive, end-to-end professional operation and maintenance support for the enterprise's business system on the Amazon Web Services platform.
[Core Service Capabilities]
•Intelligent Monitoring as a Service (Intelligent Monitoring as a Service) Based on the industry-leading observability platform, it provides fine-grained, multi-dimensional real-time monitoring capabilities. It covers full-stack monitoring items such as computing, storage, network, database, and application layers, and realizes fault detection and minute-level location through AI-driven intelligent alarms and root cause analysis.
•Premium Operations as a Service (Premium Operations as a Service) Atos certified cloud architects and SRE engineer teams provide 7x24 hour professional operation and maintenance support, covering full life cycle operation and maintenance services such as resource orchestration and optimization, security compliance inspection, capacity planning and elastic scaling, change management and release collaboration, disaster recovery drills, and business continuity assurance.
•Continuous Optimization & Governance (Continuous Optimization & Governance) Regularly output cloud resource health reports, cost optimization suggestions, and security situation assessments to help enterprises achieve FinOps lean operation and cloud governance best practices.
[Service advantages] • Global delivery capability, localized exclusive service team • ITIL 4/ISO 20000 Systematic Service Processes • 99.9% SLA service commitment • Flexible subscription on demand, seamless expansion
[Applicable scenarios] • Cloud operation and maintenance guarantee for enterprise core business systems • Unified operation and maintenance management for hybrid and multi-cloud environments • IT operation and maintenance capacity outsourcing and digital transformation • Standardized operation and maintenance driven by safety compliance
Highlights
- Intelligent full-stack monitoring: Fine-grained real-time monitoring covering cloud computing, storage, network, database and application layers, AI-driven intelligent alarms, second-level fault detection and root cause location to ensure continuous business availability.
- Professional and excellent operation and maintenance: 7x24 online support from Atos certified cloud architects and SRE teams, full life cycle resource management, covering capacity planning, change control, security inspection and disaster recovery.
- Flexible on-demand subscription: Flexible billing according to monitoring items and cloud resources, enjoy enterprise-level operation and maintenance capabilities with zero upfront investment, and expand seamlessly and flexibly with the scale of the business.
Details
Pricing
Atos Cloud Managed Service Provider
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional Amazon Web Services infrastructure costs may apply. Use the Amazon Web Services Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Number of monitoring items | Unit price for each monitoring item | CN¥50.00 |
Number of managed items | Unit price for managed cloud resources | CN¥1,000.00 |
Data backup capacity | 1TB capacity is the unit price | CN¥100.00 |
Vendor refund policy
No cancellations, no refunds.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Usage information
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software products directly to customers over the internet. You can access these products through a subscription model. You will pay recurring monthly usage fees for your subscription.
Support
Vendor support
Atos provides all subscription customers with the following multi-tier technical support:
• Service consultation: teng.lu@atos.net • 7x24 technical support hotline: • Work order system: submit work orders through the exclusive service portal after subscription, standard response time is less than 15 minutes (P1 level) • Exclusive customer success manager (CSM) regular return visits and service reviews • Quarterly service reports and optimization suggestions output
SLA promises:
- P1 (business interruption): 15 minute response, 4 hour recovery
- P2 (business downgrade): 30 minute response, 8 hour recovery
- P3 (General Questions): 2-hour response, next business day resolution
Amazon Web Services infrastructure support
Amazon Web Services Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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