Bricom CX Cloud
Sold by: Bricom
Bricom's comprehensive customer experience tool built specifically for enterprise customers
Overview
Bricom is a leading provider of cloud customer experience solutions. Bricom is committed to reducing infrastructure and maintenance costs, simplifying and monitoring processes, and increasing workforce mobility and flexibility. We support the integration of various technology stacks to provide a smooth user experience. Our goal is to help organizations more effectively manage customer interactions, resolve issues, and provide support. We ensure that your business is able to use the latest technology to provide high quality customer management services.
Functional support mainly includes:
- Support portals: More and more companies are creating support portals on their websites as a centralized point of contact for customers to ask questions or concerns, not just by email or phone;
- AI-enhanced frequently asked questions (FAQ) functions and the establishment of customer communication communities can enhance customer experience and service professionalism;
- Customer support metrics can be easily evaluated, and reports can be exported without manually creating Excel forms;
- Support the integration of external systems to resolve issues relating to customers, thereby improving the efficiency of customer service solutions.
Highlights
- Seamlessly connect to your existing business: Use Bricom CX Cloud integration to seamlessly share information between apps to streamline interactive applications for your customers and call center agents.
- Real-time, effective and convenient remote monitoring: Through real-time statistical monitoring of service data, customers can grasp the number of customer queues and check-in seat compliance rates during the entire service process, which is convenient for on-site management and scheduling.
- Data security: The most important customer information security in CRM. We have met many security baseline requirements in terms of information security management systems, network security, and data encryption.
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Bricom CX Cloud
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Cost/12 months |
|---|---|
contract | CN¥100,000.00 |
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No cancellations, no refunds
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Bricom provides 5*8 support, 技术支持请联系contact@bricom.net
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