(1) Automated session generation The system can automatically identify intentions and generate accurate response content based on questions entered by users, simulate the conversation mode of manual customer service, and provide a smooth interactive experience. (2) Multi-round conversation management It supports multiple rounds of conversation, and can continuously optimize answers based on contextual information to ensure the continuity and accuracy of the conversation. (3) User sentiment analysis Analyze users' emotional states (such as anger, anxiety, satisfaction, etc.) in real time, and adjust response strategies based on emotions. (4) Multi-channel access support It supports various access channels, including web, mobile, applets, social media, etc., to ensure that users can receive services anytime, anywhere. (5) Knowledge base management It provides an easy-to-manage knowledge base to enable enterprises to independently update and optimize frequently asked questions. (6) Manual customer service collaboration When the system is unable to solve complex problems, it can intervene in manual customer service and provide conversation history to ensure continuity of service.