ConnectNow Customer Service

ConnectNow's key features include: Omni-channel access: Through ConnectNow Customer Service, overseas companies can centrally manage customer inquiries scattered by email, SMS, online chat, and social media on one page. Customer service personnel can centrally view, respond and manage consultation information without switching between different platforms;

Automated work orders: Customer inquiries from any channel will automatically generate work orders in ConnectNow Customer Service. Work orders include customer information, customer questions, and responses from manual seats or robot customer service, making it easy for the customer service team to distribute, follow up and count;

Intelligent customer service: With ConnectNow Customer Service's RAG intelligent customer service, enterprises can easily create a private knowledge base by uploading questions and answers and knowledge documents in ConnectNow Customer Service. By learning the contents of the knowledge base, intelligent customer service can provide accurate, reliable, and easy-to-understand automatic responses to end customers. At the same time, based on RAG technology, enterprises can also create an internal knowledge base for manual agents to search and review data, and help manual agents greatly improve response efficiency;

Coco Assistant: ConnectNow Customer Service's built-in Coco Assistant provides multi-language intelligent translation, grammatical error correction, content generation, and work order summarization for the sitting team;

Fast deployment: ConnectNow Customer Service supports rapid deployment in 80+ countries around the world, and can be launched in as fast as 2 weeks.