Genesys Connect CX Cloud Contact Center

• Bricom integrates multiple communication channels and uses technology such as work order systems, real-time monitoring, quality inspection management, report analysis, natural language processing (NLP), knowledge maps, etc., to enable service providers to provide cloud CX services, such as automation, enterprise PBX, voice, video, instant messaging, meetings, contact centers, remote agents, and AI agents. • Bricom reduces infrastructure and maintenance expenses, streamlines and monitors processes, and increases workforce mobility and flexibility. Due to its multi-tiered role-based design, the platform meets the needs of multi-tenant environments and implements a distributed architecture that maximizes the benefits of cloud computing. It scales in a simple and transparent way. • With its fast set-up and deployment, powerful Genesys software, and highly competitive pricing plans, Bricom successfully serves service providers that want to keep their business at a competitive level, providing its customers, medium and large companies with multi-site offices, with cost-effective and stable communication tools, and telecom operators to serve millions of users through ready-to-use PBXs and managed SaaS. • If you would like to try out the product, please contact us at 8610-85999988 or email: minji_seo@bricom.net  to obtain login account information.