LoyaltyPlus™ Customer Loyalty Management Platform
Sold by: Merkle
LoyaltyPlus is our enterprise SaaS loyalty management platform hosted on Amazon Web Services and has provided customer identification, engagement, and retention services for major brands since 2009. The platform enables you to create a unique customized loyalty program that provides near real-time loyalty data to facilitate identification, enhance customer profiles, and drive activation strategies.
Overview
About LoyaltyPlus LoyaltyPlus has flexible business rules, unlimited integration capabilities, global scale, and a powerful feature set to support unique customized loyalty programs that go beyond basic transactions and become the cornerstone of the customer loyalty experience. The platform has a scalable and stable infrastructure to support global corporate loyalty programs:
- Leading global Amazon Web Services infrastructure to support initiatives in North America, the European Union, and Asia Pacific
- Build real-time architectures with 50+ RESTful APIs, data sources, and webhooks to provide critical business data to any system in your marketing technology stack and engage consumers with timely, relevant content and incentives
- Privacy and security design complies with SOC 1 Type II, SOC 2, GDPR, and CCPA standards
- 99.99% uptime within 36 months, supports billions of transactions per year, and response times of less than 100ms LoyaltyPlus is built around a flexible, rules-based engine where you can define earning and redemption activities, limits, rewards, promotions, and other loyalty strategies. This flexibility allows you to go beyond transaction-centric programs to gain data-driven cross-channel loyalty experiences, and engagement-driven features, including tiers, badges, check in frequency or multi-step credit methods, promotions and offers, social listening, recommendations, custom event tracking and rewards from any system in the brand's owned marketing technology stack Benefits for Amazon Web Services customers LoyaltyPlus enables you to design, deploy, and optimize omnichannel custom loyalty solutions to match your unique brand and understand your best customers and build valuable relationships with them through personalized experiences. LoyaltyPlus provides near-real-time loyalty data to facilitate identification, enhance customer profiles, and drive activation strategies consistent with other technologies and solutions in the Amazon Web Services ecosystem.
The annual subscription fee depends on the number of members and active members, please contact us
Highlights
- Omni-channel access: Can be connected to omni-channel marketing channels or systems with various domestic and foreign systems (CDP, POS, ERP, e-COM platforms, etc.) Connect to over 60 existing APIs in real-time
- One-stop membership management platform: Provide efficient member operation management functions, including the establishment of 360 customer profiles, customer tags/groups, SSO, behavior tracking, and role permission management
- Customized service: multiple time zones, multiple currencies, multiple languages. One system, single deployment, can meet the needs of different countries, different regions, different headquarters, branches and online and offline store membership systems
Details
Pricing
LoyaltyPlus™ Customer Loyalty Management Platform
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional Amazon Web Services infrastructure costs may apply. Use the Amazon Web Services Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
First month trial | Limited to 10,000 members | CN¥1,000.00 |
Vendor refund policy
No cancellations, no refunds
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Usage information
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software products directly to customers over the internet. You can access these products through a subscription model. You will pay recurring monthly usage fees for your subscription.
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Support
Vendor support
Product support contact information: awspractice@merkleinc.com Company service description:
Amazon Web Services infrastructure support
Amazon Web Services Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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