ServiceDesk Plus has fundamentally changed the work mode of IT departments. It provides strong visibility and centralized control for handling IT issues, upgrades IT service management from a fire-fighting emergency repair model to preventing hidden IT hazards, avoids serious incidents such as organizational business outages, improves the productivity of the entire IT team, and further improves the satisfaction of end users. For over 10 years, ServiceDesk Plus has helped millions of IT staff, end users, and stakeholders improve and optimize the quality of IT services.