Omni channel intelligent contact center platform
Sold by: 智齿科技
The integrated customer contact center solution integrates cutting-edge artificial intelligence and big data technology. It has built and formed various software products such as call centers, robot “online+voice”, manual online customer service, work orders, smart teeth smart customer service SCRM, WhatsApp SCRM, etc., and provides BPO service management outsourcing. Ultimately, it helps companies reduce costs and increase efficiency, and increase sales and customer satisfaction.
Overview
Online customer service robot: intelligent online reception, user self-service, enterprise cost reduction and efficiency. AI technology robots to achieve intelligent online reception, Dramatically reduce enterprise personnel costs and improve user reception efficiency.
Manual online customer service: unified platform reception through multiple channels, focusing on online transformation . Online instant messaging management platform, multi-channel access, complex scenario consultation, multi-role member communication and management.
Call center: lightweight deployment, rich lines, customer service+telemarketing dual scenario call. A lighter and more intelligent call system supports enterprises to efficiently complete “service+marketing+management” voice services.
Work orders: Collaboration and circulation to make communication within the enterprise smoother. Promote collaboration within the enterprise to achieve collaborative resolution of complex problems and automatic operation of standardized processes.
Outbound calling robot: batch outbound calling, enterprise AI intelligent outbound call assistant, AI voice robot, replacing manual “calling”, focusing on simple scenarios to achieve quick batch outbound calls.
Inbound robot: Responds to customer inquiries 7x24 hours a day, and responds as soon as possible, so that customers do not have to wait. It supports receiving N customers simultaneously, quickly and effectively, and reduces labor cost investment. Open dialogue, multi-scene application, natural and smooth interaction effects.
WhatsApp SCRM: enterprise account authentication, private domain closed loop of draining - interaction - transaction. Official business partner qualification. Stable and efficient mass marketing, AI robots and full-process operation help transformation.
Highlights
- Integrated customer contact products based on the customer's entire life cycle Intelligent solutions for integrating services, marketing and operation in multiple industries fully combine real application scenarios and are easier to operate
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Pricing
Omni channel intelligent contact center platform
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Omni-channel customer service | per concurrency per year | CN¥4,880.00 |
Online customer service (professional version) | per concurrency per year | CN¥2,580.00 |
Online customer service robot (ultimate version) | per concurrency per year | CN¥99,980.00 |
Online customer service robot (enterprise version) | per concurrency per year | CN¥24,980.00 |
Call a seat | per concurrency per year | CN¥2,580.00 |
Work order customer service | per concurrency per year | CN¥1,580.00 |
Outbound calling robot | per concurrency per year | CN¥15,000.00 |
Inbound robot | per concurrency per year | CN¥16,800.00 |
Intelligent quality inspection | per set per year | CN¥200,000.00 |
Delivery implementation | per person per day | CN¥3,000.00 |
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Currently, returns are not supported. You can increase or decrease the number of seats, please contact BD;
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Vendor support
7x24h pre-sales consultation: 4008-690-981 7x24h after-sales service: 4008-690-981 7x24h Complaint Hotline: 4008-690-981 Email: service@zhichi.com Product tax rate 13%
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