EGOO ValueLink

Valuelink provides enterprises with a workbench integrating hotline calls, online conversation (official website, app, etc.) access, all-media interaction, and business processing to help business personnel efficiently accept customer requests. Manual customer service uses a panoramic view of customers to quickly understand customer issues, record work orders when necessary, and achieve efficient collaboration within the enterprise. Product features:

1. Telephone and online customer service use a unified workbench, and companies can flexibly deploy personnel according to phone calls;
2. Provide a 360 view of customers, agents can quickly predict customer expectations and enhance customer experience;
3. Powerful work order process engine, drag and drop configuration to quickly launch the enterprise work order flow;
4. Call and recording archives to facilitate business traceability and service quality improvement;
5. Easy to integrate, enterprises only need simple configuration to connect customers to the contact center;