Visual Ticket

Adhering to the design concept of “simple,” “efficient,” and “practical,” Visual Ticket has broken the limitations of traditional ITSM and introduced many innovations and highlights. Its simple and convenient operation brings the same easy user experience as WeChat. Excellent collaboration and visualization tools have greatly improved work efficiency, showing uniqueness in different scenarios: 1) Supports a variety of fast and convenient bill of lading methods, simplifies users' usage habits in different scenarios, reduces complicated steps when users submit questions, and enables simple operation, thereby increasing users' enthusiasm for bills of lading. 2) Innovative quick stickers and live chat functions replace pale text narration, directly target the core of the problem, and make communication between the two parties more efficient. User-friendly interaction, combined with ease of use, brings users a more relaxed experience. 3) Gather information on user usage and various issues on the system, help IT comprehensively sort out their circumstances, and collaborate with the team to centrally handle them. While improving IT work efficiency, it also reduces team costs. 4) The knowledge base can convert service documents into knowledge documents with one click, and supports editing and uploading content to the knowledge base, improving the efficiency of IT knowledge accumulation and reducing users' dependence on IT. 5) Keep real data and operation records to help enterprises gain experience from past errors and omissions, and improve IT service quality and user satisfaction. 6) Assist enterprises to capture user feedback in a timely manner, and use these valuable suggestions to continuously improve the digital level of enterprises. Visual Ticket brings “six” core values: 1) Deeply adapts to users' usage habits and brings users closer to IT. 2) Improve IT work efficiency, streamline personnel and optimize efficiency. 3) Identify key users and sense their key demands, and accurately respond to “zero” complaints without omitting any “zero” complaints. 4) Artificial intelligence empowers digital employees, continuously improves, and realizes real-time 7*24 services. 5) Full record of the service process, turning intelligence into knowledge, and getting rid of dependence on personal experience and suppliers. 6) Control the entire supplier service process and correctly evaluate its service level and value.