• Bricom integrates multiple communication channels and uses technology such as work order systems, real-time monitoring, quality inspection management, report analysis, natural language processing (NLP), knowledge mapping, etc., to enable service providers to provide cloud CX services, such as automation, enterprise PBX, voice, video, instant messaging, conferencing, contact centers, remote agents, and AI agents.
• Bricom reduces infrastructure and maintenance expenses, streamlines and monitors processes, and increases workforce mobility and flexibility. Thanks to a multi-tier role-based design, the platform meets the needs of multi-tenant environments and implements a distributed architecture that maximizes the benefits of cloud computing. It scales in a simple and transparent way.
• With its rapid set-up and deployment, powerful Genesys software, and competitive pricing plans, Bricom has successfully served service providers that want to keep their business at a competitive level, providing cost-effective and stable communication tools for its customers, medium to large companies with multi-site offices, and telecom operators to serve millions of users through ready-to-use PBX and managed SaaS.
•If you would like to try the product, please contact us via phone number 8610-85999988 or email: minji_seo@bricom.net for login account information.