Sobot SCRM and AICC:
1. Text-based Chatbot: Gold medal customer service never goes offline, saving more than 85% of labor costs;
2. Online Customer Service System: grasp every visit, focus on online transformation, and improve performance;
3. Speech Analytics & Business Intelligence: Efficient service quality management to easily improve customer service quality
Comprehensive business opinion analysis to support business management decisions;
4. Ticketing System: work order creation, work order circulation, work order reminder, multi-terminal collaboration, mobile phone processing of work orders, and connection to the cloud customer service center and product line;
5. Sobot SCRM: From 0-1, build private traffic and refine operations to make customer conversion easier;
6. WeChat live chat: WeChat scenario customer service, collaboratively handles customer issues, improves resolution rate, and helps SCRM improve user satisfaction;
7. BPO: AI empowers BPO, one-stop service outsourcing, big data+cloud computing+intelligent interaction to achieve phenomenal cost reduction and efficiency of BPO.