As market competition intensifies, enterprises shift from “product-oriented” to “customer-oriented” and need to systematically manage customer relationships and life cycles. In the customer segmentation process, the definition of customer tags is at the core of customer management. This solution uses artificial intelligence, algorithms, etc., to automate customized labeling, replace manual tags, and continuously iterate to effectively help business departments advance customer management strategies.
Automated Customer Tagging System (Automated Customer Tagging System) is an intelligent tool based on rules or AI algorithms to automatically analyze customer behavior, attributes, and interaction data, and dynamically classify and label them to achieve detailed hierarchical customer management. The system is usually integrated into CRM, CDP (customer data platform) or marketing automation platforms to help enterprises quickly identify customer characteristics and optimize personalized marketing and service strategies.